Page Personnel are working in partnership with this reputable organisation to recruit for a permanent sales order processor to come and join there long standing team based in Derbyshire.
Client Details
Our client is a leading supplier in the global and UK markets, specialising in a diverse range of products, and solutions. With a strong reputation for quality and innovation, the company caters to various industries, ensuring to meet the needs of their customers.
Description
The Sales Order Processor will be responsible for:
- Inputting customer orders into the system accurately and efficiently.
- Sending order confirmations to customers and providing details about delivery time lines.
- Checking inventory levels to ensure products are available for fulfilment.
- Communicating with sales, warehouse, and shipping departments to ensure timely order processing.
- Addressing any issues or discrepancies with orders, such as pricing errors or stock shortages.
- Maintaining accurate records of orders, customer interactions, and any changes to orders.
- Assisting customers with inquiries about their orders, shipping statuses, and returns.
- identifying areas for improving the order processing work flow and suggesting enhancements..
- Generating reports on order processing metrics, such as order volume and fulfilment times, for management review.
- Deal with any customer queries and provide a suitable solution.
Profile
- Demonstrable experience in sales order processing, customer service, or a related field is often preferred.
- Strong skills in using order management software, spreadsheets, and databases.
- Ability to accurately enter and manage data, with a focus on minimising errors.
- Strong verbal and written communication skills for effective interaction with customers and team members.
- Ability to manage multiple orders and priorities simultaneously.
- Capacity to identify issues and propose effective solutions quickly.
- A focus on providing excellent customer service and addressing customer needs.
Job Offer
- Immediate start
- Early finish on a Friday
- On site parking
- Great benefits package
- A supportive workplace culture with a focus on collaboration and teamwork