Job Title: Lettings Negotiator
Location: Northamptonshire wide- This role is community-based and desk-based, with a combination of working from the organisation's offices, community hubs, and home.
Salary- £26500-£29,500
Hours: Full-time (35 hours)
Prime Function: Marketing and letting properties to customers, managing the process from the outgoing customer giving notice to end their tenancy, through to onboarding the new customer into their home.
This post is subject to a basic DBS clearance.
Principal Duties and Responsibilities
Market and let properties in a timely and efficient manner in accordance with policy and procedure.
Determine the relet rent for affordable rent tenancies, in accordance with agreed criteria, and ensure all other rents are applied in accordance with the rent setting policy.
Ensure customers are central to the service and receive timely and effective information and advice.
Liaise with local authority partners in respect of nominations agreements, adverts, and nominations, including attending meetings as required.
Work closely with colleagues across the business to ensure delivery of a seamless letting service.
Maintain strong links and working relationships with colleagues across the business, local authorities, and other key partners and organisations to ensure a smooth letting process.
Contribute to improving and implementing new/revised processes.
Keep clear and accurate records, and provide performance information as required.
Ensure compliance with data security and protection policies and processes when using company and local authority partner systems.
In order to be considered for this role you will have:
Educated to GCSE level 4 – 9 standard or equivalent in English and Maths Essential
Experience of working in a customer facing role
Ideally social housing knowledge and experience.
Excellent attention to detail and the ability to identify and assess key information from mass data
Ability to produce clear, concise reports, correspondence and marketing information in plain English and appropriate to target audience
Able to role model the values of the business, including in relation to equality, diversity and inclusion
Able to efficiently travel across a large geographical area, to meet and respond to the needs of the business.
In return, you will receive:
competitive salary of £26,500 to £29,500
Company pension scheme
Generous holiday entitlement
Annual salary review
Contribution towards the cost of glasses needed to read computer screen
Company sick pay subject to length of service
BUPA cash plan
Childcare voucher scheme
Charity days scheme
Professional subscriptions
Flexitime working hours where service needs allow
Part-time working and job share opportunities