Business Support Officer
Southwark
Reviewing Blue Badge and Freedom Pass application forms against a set legal criteria, with the aim to help those who qualify, obtain a pass/badge as easily as possible.
This will include general, clerical and administrative support, from ordering badges and passes on different computer systems, to supporting vulnerable customers over the phone and via email.
Key Responsibilities
Provide essential clerical and administrative support to meet the requirements of the team.
Use appropriate tools (phone, computer etc) to engage, process applications including provide decision outcomes.
To assist in processing all blue badge and freedom pass applications (new and replacement) in a timely and accurate manner and within timescales and deadlines. Highly vulnerable residents such as disabled, those with mental illnesses and elderly are the main customer base.
To assist in the investigation and response to complaints received by the Accessible Transport Team.
To carry out non-complex investigations in line with the Council's overall vision, values and strategic aims, ensuring that excellent customer service is delivered.
To support the project work carried out by the teams.
To administer meetings, panel hearings and training programmes carried out by the teams.