Housing benefit officer needed in London Ref 1329526 £21.31ph
We are looking for applicants with extensive experience of assessing Discretionary Housing Payments [DHP] , Housing Benefits and Council Tax Reduction using the Academy system.
Note that DHP will be the main role .
The role is open to Hybrid working [ home /office]
- Knowledge & Experience
Experience of income maximisation, including [identifying entitlement to benefits, and wider support including free school meals, healthy start vouchers, warm home discounts and social tariffs for water, and broadband / phone bills
Awareness of the entitlement requirements for disability benefits, including PIP and Attendance Allowance, and may help disabled TA residents apply for them, as well as providing support with mandatory reconsiderations and disability benefit tribunals .
Good organisational skills and the ability to prioritise your workload to deliver to tight deadlines, targets and performance standards.
Excellent verbal and written communication and presentation skills and the ability to communicate effectively with a range of audiences including partner services and agencies and the ability to explain complex processes in simple language.
Excellent verbal and written communication and presentation skills and the ability to communicate effectively with a range of audiences including partner services and agencies and the ability to explain complex processes in simple language.
Experience of customer service; in dealing with people on the telephone and in person
Systems
Must have extensive experience on Academy [capita]