Job Title: Housing Register Officer
Location: Harrow Council Hub
Employer: Pertemps Recruitment Partnership for Harrow Council
Contract Type: Temporary ongoing.
Benefits:
Competitive pay rate: £16.86 per hour
Excellent training and career development support
21 days holiday (excluding Bank Holidays)
Housing Register Officer at Harrow Council
Pertemps is excited to offer an opportunity for a self-driven and motivated individual to join our expanding team as a Housing Register Officer. In this role, you'll play a crucial part in managing housing applications and ensuring compliance with Council policies and housing legislation.
Key Responsibilities:
1. Application Assessment: Register and assess housing applicants on the Housing Registrations database, making eligibility decisions for inclusion or maintenance on the Housing List.
2. Verification: Utilize relevant identity/credit software to verify housing register applications and assess resident circumstances.
3. Medical and Support Needs: Identify medical and support requirements, referring applicants to the Council's Housing Medical Adviser and other specialist teams.
4. Financial Assessments: Conduct comprehensive financial assessments and provide debt management advice to applicants who don't meet income thresholds.
5. Priority Decisions: Notify applicants of changes impacting their priority on the housing register due to altered circumstances.
6. Support Services: Identify support needs for new applicants and refer them to relevant services.
7. Assisted Bidding: Assist vulnerable applicants with bidding and conduct sensitive in-depth interviews regarding housing, maintaining confidentiality.
8. Caseload Management: Maintain and update applicant database details, respond to electronic inquiries, and contribute to information management.
We're seeking a Housing Register Officer with the following qualifications:
1. Experience: Worked in housing register management or housing allocation settings.
2. Legal Knowledge: Familiar with the 1996 Housing Act Part VI and its application to accommodation and Housing Allocation Policy.
3. IT Proficiency: Knowledge of housing register systems and Choice Based Lettings technology, actively contributing to system development.
4. Communication Skills: Able to provide complex advice verbally and in writing, making accurate decisions aligned with the Housing Allocation Policy.
5. Awareness: Understands various housing options available to residents.
6. Problem Solving: Capable of handling complex and contentious cases, providing tailored recommendations to the line manager.
About us
For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees.
Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.
The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting fpn