Patient support coordinator
Xyla, (part of Acacium Group)
Leeds - hybrid
Permanent
Full time, Mon - Fri 9 - 5 with 2 late shifts, (11 - 7 Mon and Wed) and 1 x Saturday shift, 9 - 5 per month
£23,400 per annum, plus bonus and excellent benefits
Unlock your potential...
Xyla, part of Acacium Group, is an integrated healthcare solution that improves people's lives and alleviates the demands of the UK healthcare system. Our services help people avoid hospital or accelerate them safely through it, with specialist support in their community or homes whenever needed.
We have an exciting job opportunity for a Patient support coordinator to join our ever-growing team, where you will be given the scope to deliver and add real value to the organisation. You will be dealing with referrals for the Type 2 Diabetes Path to Remission Programme, providing inbound and outbound telephone and administrative support.
Our health & wellbeing's experienced team is dedicated to making the UK's local communities healthier. We help people to understand and take control of their own health through sustained behaviour change, transforming lives for the better through weight management, quit smoking services, diabetes services, cardiovascular disease prevention and health coaching & social prescribing. We work with service users to make the changes that stick. Our people will be with you every step of the way, translating the science into healthy habits that add up to long term health improvement.
Every day you will...
- Contact service users following receipt of their referral, you will be promoting the programme and offering assistance and resources, all while providing outstanding customer service.
- Complete initial assessment during booking calls and triage for further coaching calls where appropriate.
- Self-manage reporting waiting lists in line with sessions available to offer.
- Handle multiple inbound call queries and register service users on to our programme, being helpful and assisting patients on their journey with us.
- Manage and coordinate bookings of one-to-one and group appointments for service users within the programme.
What's in it for you?
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Dedication to developing you and your career through our dedicated Employee Development Programme
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Opportunities to enhance your experience and skillset by moving across a global organisation
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Unlimited learning & development opportunities at your fingertips- including fully funded qualifications!
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Flexible model with the opportunity to work from home
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Gym Flex- discounted gym memberships, UK-wide!
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Discounted Tastecard membership
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Reward portal offering discounts on bars, restaurants, shops and cinemas!
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Free Flu Vaccinations, Health Assessments, Dental Insurance, Life Assurance, Critical Illness Cover and Private Medical Insurance
Join us and make a difference!
If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.
We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do – Putting People First, Always by your Side, Driven by Excellence.
Join us and play a key part of shaping the future of society and improving people's lives!
To thrive in this role, you must ideally have...
- Previous experience within customer care, ideally in complaints or hospitality
- Excellent IT Skills - proficiency in Microsoft packages, mainly Excel and Outlook
- Excellent written and verbal communication skills.
- An ability to deal with challenging situations with customers, and provide effective solutions.
Our Inclusion Commitment
We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.
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