£30K/yr to £35K/yr
London, England
Permanent, Variable

Charity Central Operations Manager

Posted by Zachary Daniels.

Charity Central Operations Manager | Up to £35,000 | North West London

Zachary Daniels are proud to be partnering with a charity based out of North West London.

This is an exciting opportunity to join the team in a central operations role.

The charity is going through an exciting period of change where your ideas and voice will be herd, you will be able to play a part directly in shaping the role where you will be the central point of communication to the stores.

Communication, Organisation & Planning

  • Act as the gateway for all communication to shops
  • Ensure that all communication shops, warehouse, e-com receive is concise, clear and inspires the appropriate action
  • Prioritise communication to shops based on the value it gives to driving sales, enhancing customer experience and delivering the retail strategy
  • Effectively communicate across the wider organisation in a way that increases understanding of the needs of retail

Sales & Customer Focus

  • Supports the delivery of shop sales and e-com performance and stay abreast of retail and e-com sales performance on a weekly and monthly basis
  • Create ideas and initiatives to drive sales and profits
  • Ensure customer expectations are exceeded both internally and externally
  • Manage the relationship between shops and Ragging companies to ensure the most profitable solution is in place

Procedures & Systems

  • Shape and continuously evolve front and back of house procedures so that they are considered best in class
  • Enable compliance to Health and Safety in stores by having H &

Visual Communication & FOH standards

  • Devise innovative ways to achieve excellence in visual standards
  • Organise the model store set-up
  • Communicate clearly any expected front of house standards
  • Devise window guidelines which align with the Retail Planner

Reporting

  • Collates all necessary retail, e-com and warehouse reporting as required by Head of Retail, Ops and E-com

Charity Central Operations Manager | Up to £35,000 | North West London

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