Referral Coordinator
Wokingham
£19/hr
Full time: 37/hrs a week
Start date: ASAP
AKTON Recruitment is working closely with the local authorities and we are looking for a Referral Co-ordinator in the Multi-Agency Safeguarding Hub. The MASH Team is a fast-paced team, and we are the Single Front Door into Children's Social Care and Early Help.
The MASH Team receives referrals from police, schools, health organisations, other professionals, and family members when there are safeguarding concerns for a child/ren or when a family may require additional help, advice, and support.
As a Referral Co-ordinator in the MASH Team, you will be supporting Social Workers and completing initial contacts with very strict timescales. This includes speaking on the phone to members of the public, professionals, and family members and recording detailed information, analyses, and recommendations about next steps for families in line with the Wokingham threshold guidance. We often see families at point of crisis, so it will be important that you are able to remain calm at all times and maintain a high level of professionalism.
In addition to completing contacts, you will compile chronologies and share information when requested from other professional agencies. You will also provide a level of administrative support - particularly, around arranging multi-agency professional meetings at short-notice.
The correct candidate for this role will need to have great inter-personal skills, excellent recording skills, and the ability to work in a fast-paced environment and be able to multi-task. Previous experience within Children's Social Care or a similar field is desirable.
The MASH Team are currently working in a hybrid way with Referral Co-ordinators on a rota basis in the office 2 weeks out of 3.