As a Client Accounts Manager, you are responsible for managing the financial accounts for the landlords and tenants of a portfolio of properties. From the initial landlords' terms, to processing new deals and receiving and paying invoices you provide a trusted service to our clients.
Location: North Acton
Salary: £25,000-£28,000 subject to experience
Key Responsibilities
- Process tenant rent payments to landlords and deal with payment issues or queries from landlords or tenants.
- Process contractor payments.
- Deal with account queries from landlords, tenants, and contractors.
- Receive invoices and block management communication and sort and scan as necessary.
- Preparing invoices as required.
- Reconciliation of Clients Accounts.
- Processing and paying tenants deposit refunds.
- Producing landlord and tenant statements as required.
- Chasing of rent, starting rent insurance claims, and managing legal evictions.
- Managing the utilities for the properties and paying bills due in the landlord's name for vacant periods.
- Recharging communal utility bills to the tenants.
- Processing landlords' terms and conditions and ensuring landlords are correctly set up.
- Ensuring landlords non-resident landlord status is correctly listed.
- Assist internal departments with client account queries.
- Bank Reconciliation.
Skills
- Knowledge of IT systems such as Microsoft Word, Excel, and Outlook.
- Knowledge of the property industry an advantage.
- Strong communication and interpersonal skills.
- Trustworthy and genuine persona.
- Able to work in a fast-paced and stressful environment.
- Excellent communicator, verbally, written, and face to face, with a smart, cheerful, and professional appearance.
- Strong time management skills and ability to prioritise work.