Are you a skilled Customer Service professional looking for a temporary opportunity in the logistics and transportation industry? Our client, based in Birkenhead, Liverpool, is seeking a Customer Service Co- ordinator to join their team for a duration of 3-6 months. This is a full-time position, working Monday to Thursday from 7:30am-4pm and Friday from 7:30am-12pm.
As a Customer Service Co- ordinator, you will have the opportunity to make a significant impact on our client's customer experience. Your main responsibilities will include promptly and professionally responding to customer inquiries, assisting customers with product information and order processes, and maintaining accurate records of customer interactions and transactions. Additionally, you will collaborate with other team members to ensure consistent service delivery and identify opportunities for process improvements.
Your excellent communication skills, both written and verbal, will be essential in this role. With strong problem-solving abilities and attention to detail, you will thrive in our client's fast-paced environment. Strong IT skills and a background in customer service are required, along with the ability to work effectively as part of a team.
In this role, you will lead order book reviews with customers and attend the daily production meeting, being the voice of the customer. You will also liaise with the customer for re-scheduling orders, delivery cancellations, and other related tasks. Strong administration skills is required as you will provide support with back office admin tasks.
Our client's office is conveniently located and easily accessible. Just a short 15-minute walk from Hamilton Square train station and a 10-minute walk from a tram station, the location offers convenient commuting options for the successful candidate.
If you are enthusiastic, customer-focused, and ready to take on this exciting opportunity as a Customer Service Co-ordinator, apply now! Our client offers a competitive salary of £12.50 per hour and the chance to work with a dynamic and driven team. Don't miss out on this chance to make a difference in the logistics and transportation industry. Join our client's team today. Apply now!
Please apply to this advert if you feel you have the skills and experience!
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