Customer Journey Manager
Duration - 6 Months
Location - Halifax / Edinburgh / Remote
Summary
My high-profile banking client is looking for a Customer Journey Manager to join their team Based at their Halifax offices on a hybrid basis (2 days a week on site) on an initial 6-month contract with chance of extensions.
We are thrilled to offer an exciting and challenging opportunity for a highly skilled and motivated Customer Journey Manager (CJM) to join our client's Cloud Integration CJM Team! As a CJM, you will be part of a dynamic team supporting the CMO Change and Tech Decom Labs. In this role, you will lead customer journey activities within your Lab/Team, which may involve working with a small team of CJMs.
Our client is a leading organisation in the banking industry, focusing on improving and developing their operational resilience capability. Their work encompasses people, process, data, and technology, making it a varied and impactful role.
This fantastic opportunity offers two positions-one enduring and the other a six-month secondment. Our client is dedicated to promoting equal opportunities and fostering a diverse and inclusive work environment. They believe that by reflecting the diversity of their customer base in their workforce, they can better understand and meet their customers' needs.
Key Responsibilities:
- Collaborate with the team and broader product team to understand, measure, and orchestrate Customer Journeys, with a particular focus on technology and integration across functions.
- Play a crucial role in interpreting insights and integrating them into prioritisation approaches and design choices.
- Evaluate the effectiveness of end-to-end customer journeys from both a customer and business perspective.
- Contribute to team stand-ups and retrospectives, actively participating in continuous improvement initiatives.
- Work closely with customers and Product Owners to ensure the successful delivery of ongoing projects.
- Stay up-to-date with industry trends and adapt personal capabilities to drive change and innovation within the team.
Essential Skills:
- Strong experience and ability to independently analyse data using predetermined tools, methods, and formats to drive problem-solving and provide meaningful outputs.
- Comfortable with embracing uncertainty and adapting to changing circumstances, continually evolving thinking and upskilling.
- Proficiency in Agile methodologies and familiarity with Agile processes such as Backlog Refinement, Retrospective, and Sprint Review.
- Demonstrated ability to collaborate with senior stakeholders and partners, building and maintaining long-term relationships.
- Experience leading a small team of CJMs, providing coaching and mentoring support.
Desirable Attributes:
- Passion for analysis and a knack for applying analysis techniques to drive beneficial outcomes.
- Background in infrastructure or technology change.
- Strong understanding of systems thinking and a desire to promote it within the team.
If you are looking for a new and evolving challenge in a growing field, this is the perfect opportunity for you! Our client commits to supporting personal development and provides a collaborative environment where learning and sharing best practises are encouraged.
Don't miss out on joining an industry-leading organisation! Apply now to be considered for the position of Customer Journey Manager.
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