Hybrid-working - 3 days per week in Guildford or Leamington Spa + 2 days WFH
Summary:
Do you have experience of working on clients energy or utilities bills? We are looking for a detail-oriented and analytical Gas & Power Analyst to join a leading energy consultancy as an Energy Bureau Analyst. You will be responsible for understanding and managing customers' energy costs, as well as carrying out a variety of bureau tasks including data entry, invoice validation and bill analysis for Gas & Power customers. If you have some experience of working within energy bureau, comfortable analysing high volumes of data and you have excellent communication skills - APPLY NOW!!!
Responsibilities:
- Analyse customer gas and power bills, identifying key components and charges
- Demonstrate an understanding of both non-commodity and commodity elements.
- Research market trends and regulatory changes that impact energy pricing.
- Track the impact of new fees and market fluctuations on customer bills, communicating these changes effectively to customers.
- Develop and maintain accurate spreadsheets to analyse and track customer energy consumption data.
- Respond to customer inquiries regarding their bills and energy usage, working with our invoice validation service if needed..
- Communicate effectively with suppliers to clarify any discrepancies or issues related to customer bills.
Key skills and experience:
- Strong understanding of gas and power bills, including the various components and charges
- Strong MS Excel skills, with the ability to create and manipulate complex spreadsheets
- Excellent analytical and problem-solving skills
- Strong attention to detail and accuracy
- Ability to stay current with market trends and regulatory changes affecting the energy sector
- Excellent communication skills, with the ability to explain complex energy concepts
- Customer service experience with a focus on providing clear and professional communication.
- Ability to work independently and as part of a team.
What is in it for you?
Hybrid-working - Homebased / Guildford or Leamington Spa
Salary up to £30k + Bonus
Benefits - 25days holiday + 1 day for every years service, private health care, excellent progression opportunities, flex hours, company events/trips