FRENCH SELECTION (FS)
French speaking Cycling Brand Advisor
Location: London
Hybrid work 2 to 3 days a week in the office
Salary: up to £28,000 per annum
Ref: 5446B
To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 5446B
The company: A successful London business providing high quality leisure products and accessories to users all over the world
Main duties:
Provide a high level of customer service to all customers by using a wide variety of channels to resolve their enquiries as well as increasing the customer base by driving sales conversions.
The role:
- Support customer's enquiries within brand values and expected KPIs
- Provide support through channels such as live chat, email, video chat and phone
- Drive customer engagement, suggestive selling and share product knowledge
- Organise, process and report on eCommerce platform
- Manage financial transactions such as refunds and vouchers
- Proactively reach customers to ensure their customer journey is successfully completed
- Assist with operations of the ecommerce platform by reporting on issues faced by customers
- Attend weekly departmental meetings and factory training sessions when required
- Work with other departments to ensure consistent customer service levels across the company
- Escalate customer feedback and ideas for improvement
The candidate:
- Fluency in both French and English at business level
- Able to understand customer needs and meet sales targets
- Able to improve and set up new processes when required
- Familiar with a customer service platform such as Salesforce
- Excellent communication and people skills, genuine desire to provide the best service
- Team player who will contribute to the continuous improvement of the department and company
- Able to work remotely and in the office when required
- Interest in cycling, outdoors activities or other sports
French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.