Freightserve are looking to recruit an experienced AOG Logistics Operators. If you like early starts and finish work early this maybe the role for you!!! The role will be working on a Monday - Friday basis. The company is based in the Feltham, Middlesex area.
job description:-
Aim of the position: The Operations and Customer Service Representative (Logistics Coordinator) is responsible for managing and optimizing operational processes while ensuring exceptional customer service in a fast-paced and time-sensitive environment. The role requires a proactive and detail-oriented professional with a deep understanding of time-critical logistics and a track record of successfully managing both operations and customer service aspects.
Operations:-
- Oversee day-to-day operations of Special Accounts to ensure timely and efficient delivery of time-critical shipments.
- Implement and refine operational processes to enhance efficiency and reduce turnaround times.
- Collaborate with cross-functional teams to streamline workflows and resolve operational challenges.
- Utilize data analysis to identify trends and areas for improvement in the logistics process.
Customer Service:-
- Act as the primary point of contact for key clients, providing exceptional customer service and addressing inquiries promptly.
- Proactively communicate with customers to manage expectations and provide real-time updates on shipments.
- Resolve customer issues and concerns to ensure high levels of customer satisfaction.
- Implement feedback mechanisms to continuously improve the customer experience.
Requirements:-
This role requires a proactive and detail-oriented professional with a deep understanding of time-critical logistics and a track record of successfully managing both operations and customer service aspects.
1. Experience in logistics operations and customer service, with a focus on time-critical shipments
2. Strong analytical and problem-solving skills
3. Excellent communication and interpersonal skills
4. Ability to work effectively in a high-pressure, time-sensitive environment.
5. Proficient in logistics software and Microsoft Office Suite
Working various shifts from 06:00 am.
**Please only apply if you have the correct experience**