ARE YOU THE ONE?
We are looking for an experienced and dynamic Lead Operations Manager to serve as the second-in-command to the Head of MX Operations at Samsung. This is an exceptional opportunity for an operations professional ready to step into a senior management role. The ideal candidate will be results-driven, able to manage cross-functional teams of 8 direct reports and drive operational excellence while maintaining strong relationships with internal and external stakeholders. You will be key in ensuring that operational activities align with Samsung's strategic priorities, budgetary goals, and commercial objectives.
WHAT YOU'LL BE UP TO
LEADERSHIP & PEOPLE MANAGEMENT
Lead, mentor, and manage a team of eight across the Maintenance and Communications teams.
Conduct regular one-on-one meetings, performance reviews, and provide actionable feedback to ensure high performance and team engagement.
Foster a culture of continuous improvement and professional development within the team.
OPERATIONAL EXCELLENCE
Support the Head of Operations in managing and forecasting budgets to ensure all operational activities are aligned with Samsung's strategic goals.
Collaborate with key internal teams, including Training, Retail, Channel, Marketing, Procurement, Finance, and Legal, to ensure smooth operational workflows.
MAINTENANCE OPERATIONS
Work closely with the Go-to-Market (GTM) team to ensure planned fixture updates and planograms are executed efficiently and minimising any negative impact on compliance scores.
Support with achieving strategic operational activity across Digital Marketing alongside Retail display fulfilment activity including stock logistic excellence and warehouse efficiencies.
COMMUNICATIONS
Oversee and plan internal communications to the wider SEUK team, ensuring that all key stakeholders are updated with news, progress, and quarterly activity plans.
Manage all internal communications related to operations, ensuring clarity and alignment with upcoming plans.
STAKEHOLDER ENGAGEMENT
Build and maintain strong relationships with key internal and external stakeholders to support the sell in, reporting and execution of operational activities.
Actively manage and engage with key vendors (daily/weekly/monthly/quarterly) to manage the planning, execution, budget optimisation, ROI, and program outputs.
ARE YOU OUR PERFECT PARTNER?
- You can demonstrate experience within a Senior Operations/Operations Manager role.
- You're commercially astute with strong Excel skills, including analysis, forecasting, and trend identification.
- You have proven experience in managing and developing teams, driving performance, and fostering team growth.
- You have excellent customer-facing skills, with the ability to build strong relationships, influence key stakeholders, and implement change.
- You have strong project management skills with the ability to manage multiple high-profile tasks and meeting deadlines.
- You have proven ability to address underperformance, provide constructive feedback, and drive improvement.
- You have strong interpersonal skills with a positive attitude, demonstrating professionalism, resilience, and the ability to persevere in challenging situations.
- You're a solution-oriented thinker with a strong drive for results and the ability to persevere in achieving goals
- You're exceptional at relationship-building and have networking skills with internal and external stakeholders.
- You're a solution-oriented thinker with a strong drive for results and a "never take no for an answer" mentality.
- You have flexibility to travel as required, with a full UK driver's license.
WHAT YOU CAN EXPECT FROM US
- Competitive Salary: £65,000 - £67,000 per annum (Negotiable based on Experience)
- 10% Performance Bonus
- Competitive Reward Scheme
- Company Car
- Company Sick Pay
- Samsung Discounts
- Life Assurance: 4 times your annual salary
- Perkbox (Rewards Portal)
- ETHIC Values - Employee of the month: a chance to win a £500 lifestyle voucher!
- AXA Private Medical
- Development Opportunities– our teams have historically moved into all manner of other jobs!
WHO ARE WE?
We're Blue Square. An award-winning, retail marketing agency connecting and engaging audiences with some of the world's most loved brands. We believe in the power of human touch across the buyer to customer journey to grow sales, increase loyalty and build brand love for our clients. People are at the centre of our success. We go above and beyond to support, develop, and nurture our talented employees to driver personal growth and love what they do.
At the heart of our agency are our ETHIC values – and we're on a mission to work with individuals who share and believe in them.