Are you a people person? Do you thrive in a fast-paced and dynamic environment? If so, we have an exciting opportunity for you to join our client's team as a Customer Service Executive!
Our client, a leading retail company, is seeking enthusiastic individuals who are passionate about delivering exceptional customer service. As a Customer Service Representative, you will have the opportunity to make a difference by providing top-notch support to our valuable customers.
Job Title: Customer Service Executive (Phone Based)
Shifts: Monday to Friday: 2 week alternating shift patterns (8am - 4pm or 12pm - 8pm)
Salary: £23,000 per annum
Location: Leeds
Benefits: Regular social and team building events, hybrid working optional overtime opportunities, casual dress, bonus scheme, 25 days holiday + bank holidays
Responsibilities:
- Serve as the first point of contact for customer inquiries, providing timely and accurate responses through various channels (phone, email, live chat).
- Assist customers with order placement, product enquiries, and issue resolution, ensuring a positive customer experience.
- Maintain extensive product knowledge and stay up-to-date with current promotions to effectively address customer inquiries.
- Collaborate with internal teams to resolve complex customer issues, ensuring a seamless and satisfactory resolution.
- Continuously identify opportunities for process improvement and contribute to the growth of our client's customer service department.
Requirements:
- Strong communication and interpersonal skills, with the ability to build rapport and connect with customers.
- Proven experience in a customer service role, preferably in a retail or e-commerce environment.
- Ability to multitask and prioritise tasks in a fast-paced environment.
- Excellent problem-solving skills and a commitment to providing exceptional customer service.
- Proficiency in using computer systems and CRM software.
Join our client's team and be part of a customer-centric organisation dedicated to delivering excellence. If you're ready to make an impact and help create memorable customer experiences, apply now! They look forward to welcoming you to their team.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.