�? Exciting Job Opportunity: Customer Service Representative �?
Are you ready to embark on a thrilling journey in the heart of a dynamic call center? Join our client at their brand-new office near Holyport Bray as a Customer Service Representative and become a pivotal part of their team, dedicated to delivering exceptional service and resolving challenges with a flair!
Role Overview:
As a Customer Service Representative, you'll be the frontline hero, tackling inquiries from customers and airlines regarding faulty suitcases. Your mission will involve logging calls for warranty claims, ensuring seamless communication between parties, and resolving issues within the boundaries set by manufacturer warranties.
Why It's Thrilling:
Dynamic Environment: Work in a vibrant, newly established office, where every day brings new challenges and opportunities to shine.
Impactful Work: Be at the forefront of customer satisfaction, ensuring that every interaction leaves a lasting impression while upholding the manufacturer's standards.
Problem-Solving Galore: Dive into the world of troubleshooting, using your wit and wisdom to resolve issues efficiently and effectively.
Data Dynamo: Get hands-on experience with data entry and maintenance, contributing to the smooth operation of their company databases and websites.
Compliance Champion: Ensure their company remains at the forefront of data protection legislation, making decisions that safeguard both their customers and their business.
What You'll Be Doing:
Taking calls and emails from customers and airlines, championing their concerns and needs.
Coordinating the collection and delivery of damaged items, ensuring a seamless process from start to finish.
Assessing customer luggage to determine warranty coverage and advising manufacturers accordingly.
Collaborating closely with stores and customers, maintaining strong relationships in line with contractual requirements.
Why Apply:
Location Perks: Enjoy the convenience of on-site car parking, making your commute a breeze.
Growth Opportunities: Elevate your career in a supportive environment that values your development and offers ample opportunities for advancement.
Team Spirit: Join a passionate team where collaboration and camaraderie fuel their success.
Rewards and Recognition: Your hard work won't go unnoticed! They believe in celebrating achievements and rewarding dedication.