Customer First Advisor
Location: Peterborough, Shrewsbury Avenue
Salary: £25,368 rising to £26,703 after probation
Due to an internal move our client has a fantastic opportunity to join their Customer First Team working at Head Office.
Normal hours of work are Monday to Friday 0900 - 1700, however this role does require flexibility to work an occasional Saturday morning, to a maximum of 37 hours per week.
As a Customer First Adviser for them you will be the first point of contact for customer queries by telephone. You will effectively and efficiently demonstrate a professional approach to ensure that all interactions are managed calmly and with empathy ensuring the correct action is taken to resolve queries.
Using their LETS principle, you will need to actively listen to and understand the details of each contact, assessing and supporting customers with patience and empathy with the aim of first contact resolution. You will therefore need to maintain up to date knowledge of all their services to provide excellent customer services to residents and those who access their services.
The ideal candidate for this role will be someone who has previous experience working in a call centre customer service environment.
So, if you are a calm and confident communicator able to demonstrate good listening skills and can ensure the timely resolution of customer queries they would like to hear from you!
Please see the full job description and requirements linked at the foot of this advert.