Compliance Manager
The Compliance Manager will serve as the deputy to the Head of Regulatory Affairs, supporting day-to-day compliance operations, managing the Compliance team, attending key meetings, preparing reports, and stepping in when needed.
Direct Reports: Senior Compliance Analyst, Compliance Assistant, Compliance Monitoring Assistant
General Responsibilities:
1. ISO 27001 Compliance:
- All staff: Adhere to Information Security Management System (ISMS) policies, including the Clear Desk and Screen Policy, attend annual IT security training, and comply with the Information Systems Usage policy.
- Managers: Ensure that all direct reports are in compliance with ISMS policies.
2. Timesheet Management:
- Ensure timesheets are completed accurately and submitted within the required timeframe.
- Managers: Additionally, ensure timesheets are reviewed and authorized on time.
3. Conduct Standards - Tier 1: All staff: Comply with the PRA/FCA's Conduct Standards at all times, which include acting with integrity, exercising due skill, care, and diligence, being open and cooperative with regulators, considering customer interests and treating them fairly, and observing proper market conduct standards.
Key Responsibilities:
1. Act as the deputy to the Head of Regulatory Affairs in executing the compliance plan, including associated monitoring and reporting activities.
2. Manage junior Compliance team members and direct reports, particularly in areas such as Sanctions, TOBAs, Conduct Risk, and Complaints.
3. Review and analyse regulatory changes, and provide updates and reports to staff and clients as necessary.
4. Conduct annual reviews of compliance policies, developing new policies when needed.
5. Lead regular compliance meetings with clients, offering appropriate advice as required.
6. Develop and deliver compliance training (both online and in-person) to staff and clients.
7. Provide high-quality sanctions advice to clients within established service level agreements (SLAs).
8. Assist with onboarding new clients and managing the migration process for departing clients.
9. Review assigned risk controls quarterly to identify and address any issues.
10. Oversee the annual capacity and auctions process in alignment with the Lloyd's capital timetable.
Key Personal Skills:
1. Strong attention to detail and accuracy.
2. Ability to analyse compliance requirements and integrate them into business processes.
3. Strong relationship-building skills with internal and external stakeholders; effective teamwork.
4. Excellent written and verbal communication skills.
5. Ability to take initiative and work independently with minimal supervision.
Key Technical Skills, Knowledge, and Qualifications:
1. In-depth knowledge of UK insurance regulation and experience with a Lloyd's managing agent.
2. Experience applying regulatory knowledge within an insurance business.
3. Experience handling sanctions referrals; experience with Complaints/Conduct Risk is advantageous.
4. A degree-level education is preferred, with ACII qualification or progression towards it.
5. Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.