Resident Liaison Officer - Fire Safety Team
Camden
I am recruiting for a local authority who is looking to recruit a Resident Liaison Officer to the Fire Safety Team in Capital Works.You will liaise with stakeholders across the service to maintain the highest standard of service for our residents. You will work closely with the Project Managers in the Capital Works team to ensure that residents are supported during the delivery of the works to their homes.
Job Role
Regular neighbourhood presence, including meeting with Project Managers, Neighbourhood Housing Officers, Caretakers, residents, elected members and other stakeholders.
Monitor and evaluate the needs of our residents and provide data and information to the management team highlighting those needs and identifying any trends to help continually improve the service.
Work flexibly and creatively to prevent casework escalating to formal complaints.
To support Project Managers and Neighbourhood Housing Officers to resolve issues for residents at the earliest opportunity, troubleshooting issues to best meet the varying needs of our residents.
To develop and maintain an environment of continual learning, by identifying root cause patterns in barriers and obstacles to the work; outside of existing processes and procedures and address these collaboratively and creatively with colleagues and senior officers.