Sports Administrator / Duty Officer
The Hub, Regent's Park, London, NW1
About Us
The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats, and historic buildings and monuments in eight Royal Parks across London. These include Hyde Park, Kensington Gardens, The Green Park, St James's Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park, and Bushy Park.
We also manage other important public spaces such as Brompton Cemetery and Victoria Tower Gardens. With 77 million visits every year, our eight Royal Parks and other iconic green spaces are some of the most visited attractions in the UK.
We are now looking for two Sports Administrators / Duty Officers to join us on a full-time, permanent basis, working 36 hours per week. You will be required to work a minimum of one weekend per month and regular evening work is required in summer (May - August).
The Benefits
- Salary of £27,000 - £31,149 per annum, depending on experience
- 26 days' annual leave plus public holidays, increasing to 29 days after three years of service
- Pension scheme (3% employee contribution; up to 10% employer contribution)
- Private medical insurance and healthcare cash plan
- Employee assistance programme and access to mental health first aiders
- Learning and development opportunities
- Cycle to work scheme
- Offices in a beautiful location
This is an exciting opportunity for a sports or physical recreation professional with great customer service skills to join our team, overseeing one of the most popular outdoor sports facilities in London.
You'll be at the heart of facilitating sports activities in a world-renowned park, helping to provide safe and enjoyable experiences for thousands of visitors each year.
What's more, with bags of variety and plenty of customer interactions, you'll be expanding your knowledge and experience levels in an exceptional working environment.
If you have a passion for delivering excellent service and want to contribute to sporting activities in London's green spaces, read on and apply today!
The Role
As a Sports Administrator / Duty Officer, you will support the day-to-day operations and management of The Hub and 50 acres of sports pitches in Regent's Park.
Ensuring day-to-day operations run smoothly, you will support customers by taking bookings and providing great service and advice. You will utilise the sports booking system, raise invoices, and manage debt, assisting with small sports and corporate events.
You will oversee the use of The Hub and sports pitches, ensuring safety and acceptable standards of behaviour and conduct pitch inspections to ensure safe playing conditions.
Additionally, you will:
- Ensure that internal staff, contractors, and volunteers provide a safe, high-quality experience
- Assist in generating income from sports bookings and events
- Work with partners to create opportunities for under-represented groups
- Help maintain records and prepare material for monitoring and evaluation reports
About You
To be considered as a Sports Administrator / Duty Officer, you will need:
- Experience working in a sports or physical recreation centre or facility
- Experience working in a small team delivering outstanding customer service
- IT literacy, basic numeracy, and an aptitude for learning computer-based booking systems
- Excellent communication skills
- Strong interpersonal and customer service skills
Other organisations may call this role Leisure Assistant, Leisure Activities Assistant, Customer Activity Assistant, Customer Recreation Assistant, Leisure Centre Assistant, Sports Facility Administrator, Recreation Coordinator, or Sports Centre Duty Officer.
The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be.
So, if you are interested in this unique opportunity as a Sports Administrator / Duty Officer, please apply via the button shown. Successful candidates will be appointed on merit.