We have an exciting opportunity for an experienced Administrator to join our client based in Claydon (IP6) on the outskirts of Ipswich, Suffolk. The position is office based, offering 40 hours per week.
As an Administrator, you will be dealing with inbound & outbound calls alongside general administration tasks. On successful completion of your probation, you will receive relevant training from the in-house physiotherapy team using their bespoke triage model. This training will enhance your skills and allow you the opportunity to assist patients on their road to recovery.
To be considered for this position
You will have experience of working in a customer service/contact centre environment.
You will have experience of dealing with medical professionals and patients.
You will also have experience of using various Microsoft programmes and databases.
QUALIFICATIONS, TRAINING AND EXPERIENCE:
>4 GCSE/O level passes A-C or equivalent, including English and Maths; or
>GNVQ/NVQ Level 2 qualification or equivalent, or
>A minimum of two years administrative customer service experience (or have successfully completed a course with Contact Centre Professional)
SKILLS AND ABILITIES:
You will have clear and concise written and spoken communication skills, in particular a friendly telephone manner.
You will have excellent attention to detail with the ability to record information accurately.
You will be a good communicator with internal and external customers and provide excellent customer service.
You will have the ability to prioritise and meet relevant Key Performance Indicators in a demanding environment.
You will enjoy working on own initiative with minimal supervision in a proactive manner.
Are you a team player who is flexible and has a positive attitude to learning and self-development? Great, let's hear from you!
The position of Administrator pays a salary: £23,795.20 (based on 40 hours per week)
8 hours per day between 0800 - 1830hrs Mon-Fri with occasional Saturday 8-1pm.
Permanent position with great benefits including 25 days annual leave plus 8 public holiday days.
Free onsite parking.
Moving day leave.
Recruit a Friend bonus.
High Street discounts and lots more!
Apply today!