Do you have insurance, banking or financial services customer service or contact centre experience? Perhaps you have general call centre experience gained in another area? Or do you have a genuine love of all things pet related? If you can answer yes to any of these, then please read on, as this is a super opportunity to join a business who have ambitious plans moving forward and love everything pet related!
We are working exclusively with a growing Pet Insurance business, near Winchester who are now looking to add to their Customer Service team. They are a small, but friendly bunch, currently 9 strong in Winchester, where they are based in a stunning barn conversion in New Alresford.
This is a key front-line role in a small but busy inbound customer contact team. You will be based up to 3 days per week in their lovely offices in the Hampshire countryside and work with a team of pet loving, customer focused colleagues.
You will have strong rapport building and customer focused communication skills and be able to work to agreed service levels and metrics. As a regulated business, they will provide you with regular, on-going training to ensure you have all the necessary knowledge and skill to perform the role. Your day-to-day role is all about providing exceptional customer service, over the phone and via email
In order to be considered for this role, you will need to have a sparkling telephone manner, with a minimum of 12 months experience working within the insurance sector or a previous customer service role.
On offer is a salary of £22,300 per annum but may be able to increase this slightly for someone with some insurance experience.
Office opening hours are Monday to Friday – 9am-5pm. You will also be required to work 1 in 4 Saturdays 9am-1pm but will be given time off in lieu the following week. They have a hybrid working scheme in place currently – full time agents work from home 2 days a week.
Please note this is a full-time role.
If you would like to discuss this role in more detail, please contact Lesley Bordon at CKB Recruitment