Major Incident Manager - Recent Banking experience
Rate: £500 a day Inside IR35
The client is looking for a strong Incident Manager with Incident process skills.
The resource also supports the delivery of exciting backlogs.
About You:
You're passionate and driven about delivering high-quality technology services.
You're a clear and confident communicator and are used to leading diverse teams of people through the resolution of complex technical incidents.
You keep the customer's impact of technical incidents front and centre.
You're well versed in ITIL practices - and have qualifications in this space.
You don't stop at incident resolution - and are experienced in a variety of root cause analysis techniques.
You're used to working with data - spotting trends and taking proactive action to address the cause of them.
About The Role:
Own, manage and continually improve the Incident & Problem management policies, processes and procedures.
Manage and drive the progression of high priority and escalated incidents - with focus on proactive stakeholder communication, technical progression and SLA adherence
Facilitate root cause analysis of problem records using a variety of techniques
Use data, reporting and trending to identify areas of repeating incidents to raise proactive problem records