Our client seeks a high calibre Property Manager for their Portfolio, this role offers hybrid working and is Monday- Friday 9-5pm
Purpose of Job
Responsibility for the performance of the customer focused property management services. Provide the day to day drive to deliver best in class services in an efficient and cost-effective way. The job holder will be passionate about service delivery and ensure all activity is focused on adding value to their customer experience. The role will involve extensive customer interactions working to continually evolve and improve their service in line with their customers' expectations.
Particular aspects of the job will include:
Tenant and client liaison
Repairs and maintenance management
Marketing of void properties and asset management
Management of rent reviews and notices
Contractual property inspections
Statutory compliance
Legislative reviews and updates
Formal training, where necessary, to meet legislative requirements
Client reporting
Key Accountabilities
Attributes
To build and maintain strong relationships with all internal departments.
To work together with other departments within the organisation to identify any process improvements and improve standards, efficiency, and profitability.
Ensure all applicable legislation is complied with in delivering services.
To ensure that all business/client KPI's are met, legislative requirements are adhered to and company standards met regarding site inspections, risk and compliance activity, supply chain management and record keeping.
Take ownership of both day-to-day maintenance and service requirements, as well as longer term maintenance requirements in order to meet the obligations set out and to protect the client's asset.
Customer Experience
To take individual ownership of the development of an exemplary customer service culture across the portfolio, considering each interaction from the customer's perspective.
Take ownership of the customer experience through visible and accessible property management services with personal intervention.
Build relationships with customers in order to manage expectations and where possible shape the services around the customer requirements.
Seek to continually improve the customer service delivery and ratings thereof, reviewing, responding to, and learning lessons from feedback surveys, implementing change where possible & appropriate.
Deliver effective and efficient complaint handling, with empathy and understanding.
Client Experience
Develop robust client relationships, understanding their expectations and ensuring that services are organised to meet those expectations.
To provide appropriate reporting and communication, including meetings, in line with client requirements and expectations.
Deliver a programme of regular and proactive client update reporting.
Take a longer-term view of the maintenance of the client's asset and where possible seek to identify opportunities to enhance asset values.
For more information please contact Alexis Mead