My client is a Nationwide Fleet Management Company looking for an Administrator.
The main purpose of the role is to provide support to the Account Manager in maintaining and developing existing client relationships through proactive management.
The role will consist of undertaking any/all of the following tasks:
To act as the main day to day point of contact for all clients.
To produce client documentation within defined time-scales.
To:
o Produce new vehicle orders
o Progress orders advising clients of any change
o Generate and issue new vehicle contracts and monitor return
o Arrange new vehicle deliveries / vehicle collections
o Arrange vehicle re-allocations where required
To handle and solve all client and driver queries in a prompt and professional manner,
seeking guidance from the Account Manager and/or other departments where necessary.
To manage and/or generate monthly customer invoicing and recharges.
To generate and authorise external supplier orders.
To produce regular and 'ad-hoc' client reports within defined time-scales.
To provide advice on rescheduling and early termination, seeking guidance from Account
Manager, where necessary.
General
To maintain a professional attitude, building and maintaining relationships with internal
and external customers.
To act in a manner which is efficient, orderly and timely ensuring tasks are achieved
within the set time-scales.
To deal with any concerns or issues that may arise, implementing preventative
improvements.
To carry out any duties deemed reasonable over and above standard duties including,
deputising in other roles in periods of absence.
Must haves:
Customer service background/experience
High levels of proficiency in Microsoft Office
Ability to produce accurate work to tight deadlines
under pressure
Ability to communicate clearly in writing and orally
High level of Customer Care and quality service
Excellent administration skills