IT Technician / Helpdesk Analyst / 1st & 2nd Line Support Engineer who has a sound, basic understanding of IT Technology and IT Terminology, covering Windows Server, Desktop / Workstation software applications and networking technologies is required for a well-established Cloud Solutions Provider based in Southwick, West Sussex.
Posted by Solve Recruitment Limited • £23K/yr to £27K/yr
You will be troubleshooting all 1st line relevant queries, such as password resets, creating tickets, MFA/2FA support, SSL VPN moving onto Office 365 and Azure/Entra support.
We have an opportunity for a bright and bubbly character to join our clients IT company as a 1st Line Support Technician.
Your role will be to take calls from clients, building strong relationships with them at all times.
Posted by Global Technology Solutions Ltd • £20K/yr to £25K/yr
General
As a Junior IT Engineer based at London Gatwick, UK, your primary responsibility will be to manage and resolve technical issues that are escalated from the helpdesk.
You will work closely with end users to troubleshoot and resolve hardware, software, and connectivity problems, while also contributing to various business projects.
We are looking for a Customer Service Representative who can handle inbound calls from our clients and provide first-line technical support.
The ideal candidate will have a strong customer service background with the ability to troubleshoot and identify issues related to our products, ultimately reducing the need for on-site engineer visits.
Key Responsibilities
Handle incoming calls from our clients and try and resolve the issues without the need for an expensive engineer to go out on site.
We are seeking a dedicated Customer Support Advisor to join our clients Sales Support Team within the Customer Support Department.
The successful candidate will be responsible for responding to customer queries received via phone, website, or email, processing orders, and resolving any issues that arise.
The goal is to ensure a high level of customer satisfaction.