Role Overview: As a Technical Helpdesk Advisor, you will support a contract between our client and a third-party company providing smart meters across the UK.
Shorterm is assisting a key client in recruiting a Technical Helpdesk Advisor.
This full-time, temporary position has the potential to become long-term based on your performance and ability to meet the role's requirements.
The Global Technical Support team is a diverse, fast-growing, and creative group of problem-solvers, providing 24/7 technical support to customers worldwide.
Using previous technical knowledge and documentation analyze desktop hardware (desktop hardware may include but not be limited to desktops, laptops, tablets, printers, monitors, scanners, multifunctional printers, switch boxes, conferencing devices and specialist custody and force control room equipment) and application software faults raised via the ICT Service Desk.
Document fixes for use by others within a knowledge base system.
Collate relevant information and diagnoses to assist in the verification of the fault in order that the necessary action may be taken to restore service to the user of BCH system.
Posted by Randstad Technologies • £50/hr to £58/hr
Job Description
As a Technical Program Manager, you will play a pivotal role in leading and managing medium to large-scale projects and programs within our organization.
You will proactively identify stakeholders, strategize and plan objectives, estimate task durations, and ensure schedules and dependencies align with organizational goals.
Key Responsibilities
Program Planning & Execution: Define, organize, and manage project activities to ensure outcomes are achieved.