We are seeking a Tier 1 IT Service Desk Analyst to join the team in Walsall!
As a Tier 1 IT Service Desk Analyst, you will play a critical role in ensuring the smooth operation of our organization's IT systems and providing exceptional customer support.
Posted by Blue Arrow Newcastle • £12.16/hr to £12.26/hr
We have an exciting opportunity for a Service Desk Analyst to join an established higher education IT support specialist that provides 24/7/365 seamless customer focused service; across voice, chat and email.
Are you looking for a new role where you can combine your IT technical skills with your high level of customer care?
This role offers the perfect work/life balance with a hybrid working model.
To provide a helpful, professional & efficient contact handling experience to all customers contacting the Customer Service Centre; across all contact channels, using the appropriate telephony system and social care case management system.
The shifts are Monday Friday 5:30pm 11:30pm and Sat/Sun 8am 11:30pm.