Posted by Page Personnel Secretarial & Business Support • £40K/yr to £44K/yr
A Service Manager is required to lead and manage a team of technicians within the customer service department of a reputable logistics distribution and supply chain company in Burton on Trent.
The role involves handling technical queries, improving customer satisfaction, and managing day-to-day operations.
This is a large-scale organisation within the logistics distribution and supply chain industry.
Posted by OCC Computer Personnel • £40K/yr to £55K/yr
As a Service Support Manager you will be responsible for overseeing Incident Management, Change Management, Problem Management and overseeing Configuration Management.
One of our security focused clients in Stoke on Trent is looking for a Service Support Manager to join their growing team.
You will be responsible for leading the response to IT Service incidents, development and maintenance of incident response protocols, looking at overseeing the change management process, ensuring all changes to IT infrastructure are assessed, approved, implemented and reviewed in a controlled manner.
We deliver innovative, award-winning services including Cleaning, Catering, Security, Technical services, Energy Management and compliance, front of house, landscaping, logistics, waste management and pest control services to the public and private sectors and our mission is to make people and places the best that they can be.
OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000 colleagues.
Receive and process calls from a range of other departments wishing to report or make enquiries regarding a wide range of responsive repairs.
To take follow up action in respect of calls received liaising with customers and issuing work to trade colleagues, contractors and a wide range of council departments.
To refer all calls and queries regarding daytime emergencies to the appropriate areas/teams operations officers.