We have an exciting new role become avialable for an experienced PIP 1 Investigator to work for Thames Valley Police in the - Assessment and Investigation Unit (AIU) at their Slough Police Station.
The overall purpose of the role is to: Manage and progress the investigation of criminal offences and other incidents/enquiries working as an integral part of a mixed economy team of Police Officers and staff; complete investigative actions, prepare case papers ensuring file completeness/delivery in accordance with Court deadlines (if required), legislati
This is a temporary role working Monday - Thursday: 08:00-16:00 Friday:08:00-15:30 and will be office based.
As a Resolution and Response Team Officer, you will be responsible for managing a variety of cases and requests, ensuring high-quality and efficient customer responses.
Your role will involve interacting with key stakeholders to ensure accurate and professional responses, as well as contributing to the smooth resolution of cases.
Are you a skilled problem-solver with a passion for delivering exceptional customer service?
Posted by Seven Resourcing • £17.54/hr to £21.72/hr
The role
The Resolution and Response Officer is responsible for improving the effectiveness and quality of customer responses and are accountable for providing high quality and efficient customer responses, that reduce the risk of escalation to further stages understanding when to escalate issues to alternative teams.
General
Seven Resourcing are looking for a Resolution and response team officer to work with Havering Council.
This is a Full-time position, and we are paying £17.54 Paye and £21.72 umbrella per hour for this role.
To refer all calls and queries regarding daytime emergencies to the appropriate areas/teams operations officers.
Receive and process calls from a range of other departments wishing to report or make enquiries regarding a wide range of responsive repairs.
To take follow up action in respect of calls received liaising with customers and issuing work to trade colleagues, contractors and a wide range of council departments.
Hours per week: Tuesday to Friday - 19:00 - 07:00 - 48 hours per week
OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services.
The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.