My client is an International Electricity and Gas Company, one of the largest investor-owned energy companies in the world.
They play a vital role in delivering electricity and gas to many millions of people across Great Britain and North-Eastern US in an efficient, reliable, and safe manner.
Role Objective: Join our clients Customer Service Scheduling and Delivery team where you will play a crucial role in ensuring the efficiency and effectiveness of their Field and Contact Centre operations.
As a Customer Service Advisor, you will manage the workflow for our field operatives and technicians in real-time, ensuring they receive the right work at the right time.
Key Accountabilities
Schedule customer-appointed and proactive work for our field technicians and repair crews.
The role will involve providing specialist advice, quick thinking and cross referencing to clear set processes, guidance and systems.
As a Customer Service Representative, you'll be responsible for the behind-the-scenes processing service, looking after all web and email-based customer enquiries, such as applications, enquiries, complaints, written correspondence and other back-office activities.
You will move across different processes of the scheme learning new skills and processing different types of customer correspondence.
PageGroup are delighted to support a highly successful, busy manufacturing organisation based in Coventry with the appointment of a Part Time Senior HR Advisor(4 days) for a 9 month interim role - possible scope for permanent/extension in future.
Occasional travel to other sites will be required business needs dependent.
PageGroup are delighted to support a highly successful, busy manufacturing organisation based in Coventry with the appointment of a Part Time HR Business Partner (4 days) for a 9 month interim role - possible scope for permanent/extension in future.
Occasional travel to other sites will be required business needs dependent.