Amour Recruitment are seeking an experienced and dynamic Service Delivery Manager to oversee the Order Fulfilment, Service Delivery, and Technology Innovation functions for our client based in Waterlooville.
This role requires exceptional leadership, project management, and client relationship skills to ensure the seamless delivery of IT services, drive continuous improvements, and exceed customer expectations.
The successful candidate will lead a high-performing team, manage client onboarding, and maintain compliance with ISO/IEC 20000-1:2018 standards.
You will play a critical role in delivering tailored IT solutions that meet customer needs, whilst leveraging Microsoft 365 and associated technologies to enhance business operations.
Amour Recruitment is working exclusively for a fantastic company based in Waterlooville who is seeking an experienced Project Engineer.
This role also includes handling 3rd line escalations helpdesk and contributing to solution design for both their pre-sale and continual improvement processes.