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We are looking for a proactive individual to provide first line support and assist with the closure of all service requests, problems and incidents that relate to IT services and infrastructure.
Using a blend of technical awareness, strong communication skills, and the ability to work collaboratively in a team environment, you'll bridge the gap between technical aspects and customer requirements to automate IT and other business processes using our ITSM platform Hornbill.
Age UK's Digital & Technology team is recruiting for a Junior ITSM (Hornbill) Administrator.
This is an exciting role where you can make a real impact.
Turn IT on are looking for an enthusiastic, self-motivated and talented 2nd line Support Consultant to join our Service Desk team based at our Princes Risborough office.
Your role involves working within our escalation process, supporting 1st line team members, and ensuring timely resolution of tickets.
As a 2nd Line Support Consultant, you will provide technical support to our school users remotely.
Posted by Randstad Technologies • £35K/yr to £40K/yr
This role involves managing and resolving incidents that were escalated from the 2nd line of support, logging and prioritising requests, and working to resolve them within Service Level Agreements (SLAs).
The Ideal candidate will be providing escalated support to end users, ensuring they can perform their tasks without disruption.
Third Line Support Analyst - Horsham OR Watford - Onsite - Permanent