Posted by Proactive Solutions Group Ltd • £31K/yr to £38K/yr
IT Support Engineer / MSP Technical Support Technician.
IT Support Engineer / Technical Support Engineer
A Nailsea, Bristol based IT managed service firm need a IT Support Engineer / Technical Support Technician who will be responsible for maintaining clients' computer systems, networks and peripheral equipment, including diagnosis and rectification of hardware, Microsoft 365 software, e-mail, backup and networking issues, over the phone, via remote tools or on site visit.
The IT Support Technician is responsible for troubleshooting and resolving issues using the IT helpdesk workflow; the IT Support Technician will complete requests within stated SLA, add work logs, provide effective resolution comments and add to the solution function within the Helpdesk.
Our client is seeking IT Support Technician to join their team on a salary up to £28,600, the site has free parking though applicant will have to live within commutable distance and drive.
As a member of the Technical Support Team, you will play a vital role in addressing a variety of complex support cases and supporting the first line team.
We are presenting an exciting opportunity for a passionate and self-motivated 2nd Line Support Technician to join their supportive team based in Bristol.
About the opportunity
We are the internal recruitment partner for our client, a rapidly growing IT service provider with a commitment to delivering exceptional service through a customer focused approach and cutting-edge IT technology solutions.
We are looking for people who are skilled in the requirements capture, analysis, development, management, and maintenance of a predominantly Wintel client desktop service.
We are developing our Application Packaging team on and have a new opportunity for an experienced and multi-skilled Application Packaging Team Lead to work within a team providing Application Packaging, Image Management and Deployment.
If you are mission focused and looking for an opportunity to make an impact and drive the success of one of our key accounts, read on.