Juice Recruitment is delighted to be supporting a leading company in their search for an Operations Manager based in Swindon.
DAY TO DAY
Execute and oversee all aspects of the bidding process, planning, and operation of services for clients within your assigned area of responsibility, including direct contribution and team leadership.
Coordinate pier operations, including the supervision of guides, coach drivers, and other casual staff.
Coach, mentor, motivate and develop the customer support team to enable them to achieve their individual objectives and those required by the business.
General
The successful Customer Operations Manager manage all aspects Communications and PPM Test customer support function to ensure delivery of customer service excellence to both external potential and existing customers and internal stakeholders.
The task at hand: To be the primary point of contact for the Excalibur IT Managed Services customer base providing IT first line support for windows based desktops/servers, Microsoft 365, and various associated on-premise/cloud software including Backup/IT Security etc.
Company: Excalibur, part of the Onecom Group
You'll be great in this role if
- You have excellent interpersonal and customer-facing communication skills.
We are currently hiring for a Frontline Technical Support Engineer to join our clients growing Service Operations team, who collectively deliver world-class, seamless 24/7 IT operations support, through effective system monitoring and providing a professional and provide highly engaged, and technically solution-focused team to our clients.