We are currently partnered with one of the world's leading non-profit organisations who are looking for a Service Desk Analyst to join the business on a 3-6 month contract.
Reporting directly to the Service Desk Manager, you will serve as a key technical resource within the support team, handling more complex issues that have been escalated from the 1st line support team.
The Junior IT Service Desk Analyst provides day-to-day Service Desk support to the business worldwide.
You will work within the IT Service Desk team and IT Department to support the delivery of a quality IT Service Desk service to defined performance metrics.
You will be responsible for delivering excellent customer service and high levels of first point of contact resolution in addition to the continual improvement of IT support services from the IT Service Desk to our customers.
Working onsite with one of their global clients, you will provide support to roughly 80 end users working both remotely and hotdesking in the office.
A brilliant opportunity for an IT Support professional to join a company who are experiencing rapid growth.
If you are experienced in both 1st and 2nd line support and are looking for a role that will provide autonomy allowing you to really take ownership of your work, this could be the perfect role for you.
Posted by Additional Resources Ltd • £28K/yr to £30K/yr
An opportunity has arisen for a1st / 2nd Support Analyst with2 years' experience in a similar IT support or Service Desk role to join a leading independent IT support provider.
In this role, you will be responsible for providing 1st / 2nd line IT support to their clients.