Posted by Page Personnel Secretarial & Business Support • £65K/yr to £75K/yr
As the Head of Customer Services UK, you will be instrumental in leading and managing all aspects of the customer service department, ensuring the highest level of customer satisfaction.
The role requires strategic thinking, leadership skills, and a deep understanding of the industrial/manufacturing sector.
Our client is a global leader in the industrial and manufacturing sector with a vast network that spans over 100 countries.
We deliver innovative, award-winning services including Cleaning, Catering, Security, Technical Services, Energy Management and compliance, front of house, landscaping, logistics, waste management and pest control services to the public and private sectors and our mission is to make people and places the best that they can be.
OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000 colleagues.
Hours per week: Variable Shift Rota - 14:00 - 01:00 - 38.5 hours per week (4 on 4 off shift pattern)
Working as part of the Customer Data Change of Tenancy team, the role will interface between the Shared Service Centre (SSC) and the back-office operational teams to ensure our customers and partners receive the highest standard of service at all times and that performance levels are achieved.
In this customer facing/operational role you will be responsible for the management of the change of customer process, ensuring all allocated sites have appropriate terms of supply and any changes are recorded accurately.
The Service Administrator will play a key role in ensuring the smooth and efficient operation of the department and the ideal candidate will be proactive and customer focused.
Our client is an established organisation, and they are looking for a Service Administrator to join their team based in South Leeds.
The role
Maintaining service records and databases, ensuring all information is accurate and up to date.
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
ENGIE's 1,000 employees in the UK are actively engaged in helping the Group reach net-zero carbon by 2045.
We have been active in the UK energy market for over 20 years and our investments are in renewable energy (solar, wind, hydro, biogas) and storage, whilst supplying energy to organisations of all sizes.