As they continue to expand, they are seeking a dynamic Head of Customer Services to lead their customer service operations, ensuring their clients receive exceptional service and support.
Our client is a leading FMCG brand specialising in the production and distribution of arts and entertainment ware across the UK and Europe.
With a commitment to quality, innovation, and customer satisfaction, our client caters to a diverse range of B2B clients, from small retailers to large national accounts.
To organise and be responsible for the whole catering operation across the Trust.
To ensure that the food quality, presentation and service are provided to the highest quality including planning, preparing and cooking the meals and that all the required standards are met.
Posted by Victoria Mutual Finance • £23K/yr to £27K/yr
Liaise with all relevant Head Office departments regarding customer requests, queries and issues as the need arises.
Promptly receive all requests, queries, inquiries submitted by customers and members and forward to Head Office for processing ensuring all required documentation are in line with policy and procedures.
Receive customers and members (walk-in or telephone) promptly
The ideal candidate for this role is a confident leader with strong organizational skills, a commitment to customer service, and the ability to manage the reception team while maintaining a professional and efficient work environment.
Duties and Responsibilities
Visitor Management: Welcome visitors professionally and ensure proper sign-in.
Access Control: Issue visitor passes according to client policies.