Pharmacy operations comprises, field team, core operations and operations development.
Closing Date: 18th SeptemberLocation: Nottingham, Full-Time (Mon-Fri)Contract: 18 Month Fixed TermRecruitment Partner: Frankie McCallister-LyasAbout the role: The Boots Pharmacy Operations team a dynamic team at the heart of Boots Pharmacy growth plans.
Our mission is to make operations simpler for stores, better for customers and more valuable for Boots.
You'll monitor, manage, and coordinate the operational delivery of our online customer offer, being involved in everything from troubleshooting website issues and managing online fraud risk, to analysing data to gain insight into how we can make the service better.
Building and maintaining senior stakeholder relationships, working cross functionally, across various functions and third-party suppliers.
General
Fixed term contract: 18-24 months Closing date: Thursday 15th August 2024
We have an exciting opportunity working in the Boots Opticians Central Operations Team, helping to shape and deliver the store workload activity plan.Acting as the gatekeepers of store workload, our team is responsible for ensuring that activity is planned, communicated and completed in the right way and at the right time.
Key responsibilities: Be the first point of contact for stakeholders across the business, ensuring that all internal and external stakeholders are dealt with confidently and professionally Complex diary management and meeting organisation Manage a very high volume of meeting requests ensuring meetings are arranged according to business priorities, adapting calendars to accommodate urgent and last-minute requests Organise, setup and communicate key functional team meetings Setting agendas and following up on actions Booking travel and accommodation arrangements, delivering the most cost effective and efficient solution Expense management - tracking and accurate / on time submission Supporting confidential business processes such as Performance, People and Payroll System changes such as onboarding and leavers, salary changes, annual leave tracking General admin support: employment contract changes, drafting and reviewing letters To create and maintain an effective personnel filing system utilising Employee Electronic Files in People Admin where appropriate.
Closing Date: 15th SeptemberLocation: Nottingham Contract: Permanent, Full time (Monday-Friday)Recruitment Partner: Frankie McCallister-LyasOverview: You will provide proactive, efficient administration and organisational support to the Global Director of Strategic Agency Partnerships & B-Hive and three of her senior leadership team within the No7 Beauty Company.
The role is fundamental as it creates the space and time for our leaders to focus on our people and deliver for the business - this is a fab opportunity for an experienced PA who is looking for career progression and who wants to be part of a wider PA community.
Customer Excellence Partner Recruitment Partner: Jim TrusslerThis is an exciting new role to Boots Opticians, which is based in our Nottingham Support Office, and will report into the Customer Operations Manager.The Customer Excellence Partner must have a great passion for customer excellence, and strive to enhance our customer journeys and overall experience.About the role Responsible for tracking, monitoring, and analysing all customer feedback, to identify opportunities to enhance our customer journey and experience Managing relationships with customer feedback-centric partners/suppliers, working collaboratively to ensure we are maximising visibility, and understand all customer feedback Liaising and collaborating with key internal and external stakeholders, ensuring we are sharing customer insights with relevant areas and influencing continuous improvement Continuous collation of all customer insight and metrics, and the production of visual presentations to be shared with key stakeholders at MD level and above Be the voice of the customer advocate across the business, striving for customer excellence Proactive and positive approach to change and collaboration, supporting the wider customer operations team as and when required Potential to grow remit and manage a customer focused team in the future.
Leading by example and advocating our business beliefs, values, and vision What you'll need to have A true passion for the customer experience and finding ways to enhance customer journeys Collate and act upon feedback, and be the lead on "the voice of the customer" Experience in large scale transformation projects An influential communicator who enjoys building presentations, and presenting their work to large scale audiences Experience in complaints management up to and including executive level A keen eye for detail who can analyse data and solve problemsIt would be great if you also have Experience of working within contact centre(s) and or retail environmentOur benefits Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards.
Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.Why Boots OpticiansAt Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential.
We are investing >£100m into our highly exciting Transformation programme which will provide varied experience and great exposure to the whole business.About the roleReporting to the Head of Finance, Digital Retail, you will be based within the wider Commercial Finance Business Partnering Team, and will work with our FP&A and Financial Control teams.
This is an exciting opportunity to join our commercial finance team, supporting the strategy of the fastest growing area of the retail business - the Digital Retail business unit.
Review end to end P&L, to identify gross contribution improvements.
We are looking for a Finance Business partner to join our team, providing financial leadership to the store leadership team, primarily focussed on driving performance within our store estate (across Commercial, Pharmacy and Operations) and holding the business to account on the control of their £1bn controllable' cost base.
We also partner to the Central Operations team, helping to drive their strategic agenda, with a specific focus on loss, workforce planning and investment.
A brand new and exciting position to join the Central Operations Process Loss team as a Loss Specialist to help us drive down losses in our stores but also process fails upstream in the warehouse.