The purpose of this role is to provide an exceptional experience to our Brokers and Solicitors across both telephony and webchat, enabling them to achieve their ambitions and meet their clients mortgage needs whilst contributing to the Life Moments commercial ambitions.
Working hours will be between Monday-Sunday 7am-11pm.
To hit the ground running it's essential that you have some of these skills and experiences too:
Monitoring the consumer customer service inbox and answering emails to customers from our consumer website.
Answering the telephone take telephone orders by processing the order on Shopify and taking card payments.
Review of the sales orders which can be shipped on our ERP system and tag these orders on the shipping system so that the warehouse can ship to customers approximately 3 times per day.
As a Barclays Customer Service Advisor, you'll be the first point of contact for our customers by providing assistance and guidance to each customer, giving a personal touch ensuring they feel valued and respected.
Full training will be provided, and you'll be placed within a supportive team who'll guide you to ensure you have everything you need to succeed as a Customer Service Advisor.
You'll have empathy, understanding and a passion for delivering excellent customer service.
Facilitating card transactions, Barclaycard enjoy a massive 93,000 business and retailer relationships.
With roots tracing back over 300 years and with offices across 60 countries, Barclaycard retain historical precedent and a global presence that sets them apart from other graduate employers.
General
They're looking for ambitious graduates to help keep delivering on their reputation for excellence.