The collections team carries out service charges collections and arrears escalation service within the leasehold services team.
To work with colleagues in the team to deliver excellent customer service and to continually improve service delivery.
Job Purpose
To provide a comprehensive support service within the Leasehold Services covering the full range of administration support activity and providing an efficient and effective Leasehold transactional service.
We are currently working with a fantastic Fintech business whoa are seeking an experienced Billings & Collections Manager to oversee billing operations and drive effective collections strategies on a contract basis.
Be responsible for improving our customer's complaints and/or Data and Information request journey by ensuring that each enquiry is reviewed and allocated to the correct pathway for processing.
Officers receive, record, and triage the request to determine their complexity, to review any history, identify any legal or statutory alignment and either take proactive steps to resolve less complex issues or prepare briefings ready to pass on to a subject matter expert.
Posted by Caresoft Global Ltd • £23.13/hr to £28.03/hr
Employment Type: Contract (12 Months)
Our client's is a new global business and is committed to commercial customer productivity.
Our client delivers a work-ready suite of vehicles, products, and services for virtually every vocation, backed by technology, and engineered for uptime.
" The Home Purchase and Acquisitions Officer is responsible for financial assessments for potential homeowners and ensuring the smooth transition into their new homes.
The role also includes the management of a small, shared ownership portfolio including stair-casing and the collection of service charges and rent.
Additionally, the Officer will be required to liaise with internal stakeholders, such as the Housing Development Team, to identify opportunities for new acquisitions and ensure that all property purchases align with the Council's strategic objectives.