Our Client has been established for over 150 years, and is passionate about the products they offer to their members (customers).
Please note, this is based on a slight shift rota - so you could start between 9 - 10 in the morning, and finish between 5 - 6 in the evening, plus you will be required to work at least one Saturday per month (with a day off in the week).
These products become even more popular in the lead up to Christmas, and for that reason, they have to increase the number of staff within their Member Services team by 35 - 50 each year - just to deal with the sheer volume of orders coming in.
My global pharmaceutical client, based in Buckinghamshire, are looking for a Spanish Speaking Customer Service/Complaint Intake Analyst to join their team urgently initially on a 12-month basis.
Details of the role are as below:
Purpose
The Complaint Intake Analyst works to support PMQA through providing the initial triaging of complaints from all channels and serves as the first point of contact with the customer.
As a Membership Service Advisor, you will manage and resolve complex and high-risk queries and complaints, oversee operational processes, and drive improvements in customer service.
Merrifield Consultants are delighted to be partnering with a prestigious Membership Organisation to recruit a Membership Service Advisor.
This role offers an exciting opportunity to contribute to the success of a dedicated Membership operations team.
We are recruiting for an exciting new Customer Service role with Honda Financial Services, who are seeking an experienced customer service agent who can provide an excellent level of service to their customers.
The successful candidate will ensure the department meets its service levels on phone calls , banking of manual payments , checking of finance documentation and response times in emails/letters .
This is the perfect role for a graduate or a returner to work who has solid customer service experience and can commit to a 3 month rolling contract.
To serve as the first point of contact and provide appropriate support and advice to the children and their families supported by the multi-disciplinary practice teams.
To proactively provide comprehensive, confidential and robust administrative support across the practice team to ensure timely and appropriate interventions with children and their families.