My client is looking for someone with experience being a Resident Liaison Officer.
The primary function of this position is to be the first point of contact between our teams and the residents, to ensure the residents are informed at all stages of the works due to take place in their homes.
The RLO will also deal with customer complaints and provide support to vulnerable residents.
Posted by Zenith People LTD • £17.54/hr to £21.72/hr
General
Our client based in London are looking for an experienced Housing Liaison Office to join their team on a contract basis.
Job description
Interviewing service users and dealing with general enquiries.
To be part of a team delivering a high quality, consistent, flexible, value for money comprehensive service to tenants including, new tenancies and tenancy changes.
Working as a Customer Service Advisor, within the Out of Hours Team to provide a helpful, professional & efficient contact handling experience to all customers contacting the Customer Service Centre; across all contact channels, using the appropriate telephony system and social care case management system, within a PCI compliant environment.
To provide a helpful, professional & efficient contact handling experience to all customers contacting the Customer Service Centre; across all contact channels, using the appropriate telephony system and social care case management system.