To provide comprehensive administrative support to a range of services across the Council to meet the core business needs of the service (as deployed by the Team Leader and agreed with the Customer Service Operations Manager.
Main Duties and Responsibilities
To work within consistent business support and administration processes and.
Under the direction of the Team Leader, to ensure that key administrative tasks assigned are undertaken and delivered as set out within the Service Level Agreement, meeting agreed timescales and frequency.
This will include liaising with various departments internal and external.
To provide all housing reception services including housing and cashiers services, assisting customers with completion of relevant forms and correspondence, receiving visitors and dealing with all housing enquiries including maintenance, repairs, rent arrears, homelessness, housing advice, housing management, service charges, RTB and other related enquires.
To be responsible for maintenance follow up work, including job progression with Building Maintenance, Vale Works and other outside contractors and to prioritise repair work/inspections in accordance with the Council's adopted policy.
Posted by Hatched Recruitment UK • £28/hr to £28.50/hr
To oversee and manage a complex caseload of complaints and Member/Mayoral enquiries within the Central Housing Complaints Team and provide comprehensive, effective and efficient complaints administration support across Housing Services.
To oversee the day to day management of the Central Housing Complaints team (3 Senior Complaints Officers), ensuring that the Housing Services Complaints Handling Procedure is effectively delivered.
To ensure that housing complaints are handled professionally and effectively in a timely manner.
I am currently recruiting for an Administrator to join my client based in Eurocentral on an ongoing contract.
You will be based on-site for the first 2 weeks of training, with the option of flexible working once you are fully trained.
While you will have the flexibility to work from home, it's important to note that you may be required to attend on-site training or team days, where management feel necessary.