Role Objective: Join our clients Customer Service Scheduling and Delivery team where you will play a crucial role in ensuring the efficiency and effectiveness of their Field and Contact Centre operations.
As a Customer Service Advisor, you will manage the workflow for our field operatives and technicians in real-time, ensuring they receive the right work at the right time.
Key Accountabilities
Schedule customer-appointed and proactive work for our field technicians and repair crews.
As a Customer Service Representative, you'll be responsible for the behind-the-scenes processing service, looking after all web and email-based customer enquiries, such as applications, enquiries, complaints, written correspondence and other back-office activities.
You will move across different processes of the scheme learning new skills and processing different types of customer correspondence.
The role will involve providing specialist advice, quick thinking and cross referencing to clear set processes, guidance and systems.
You'll join a growing team in a fast-paced Dispatch Centre.
Reed Talent Solutions are working with Cadent Gas on the search for 3 Dispatchers.
You'll be responsible for the "on day" allocations of jobs either manually or system driven, ensuring jeopardies are managed correctly for all field resources.
Join Our Client's Dynamic Team as a Credit Controller in Coventry!
Hybrid 2 days office / 3 days home
Our client is looking for an experienced Credit Controller to join their team, working from Monday to Friday with the flexibility of virtual and flexible working options.
Posted by Hays Specialist Recruitment Limited • £25/hr
Your new company
Coventry City Council are dedicated to making a positive difference to the services that they deliver to their diverse citizens.
The work they do improves people's lives - from helping them to work to providing clean and green places to live, to keeping people safe and protected.