To provide a helpful, professional & efficient contact handling experience to all customers contacting the Customer Service Centre; across all contact channels, using the appropriate telephony system and social care case management system.
25 hours per week -
The shifts are Monday Friday 5:30pm 11:30pm and Sat/Sun 8am 11:30pm.
Posted by Lloyd Recruitment Services Ltd • £30K/yr to £36K/yr
Leading a team of 12-14 Customer Service Agents, you will ensure company targets are achieved whilst ensuring ongoing training and support is provided to your team.
This role is a permanent position, however we are looking for an individual to work on a temp to perm basis, to help with a quicker start date.
We are looking for an experienced Team Leader to join our client based in the local area to start on the 30th September 2024.