Posted by Savills Management Resources • £15K/yr to £100K/yr
General
The role to ensure the smooth and efficient operation of the Customer Services department providing excellent customer service, ensuring excellent standards of customer care at all times.
Purpose of the Role
Key Responsibilities
Ensure the overall effectiveness and efficiency of the Customer Services team and customer care provision.
We recognise that this working pattern may not suit everyone, and may consider an alternative working pattern where possible.To ensure we can support our customers and store colleagues, our operating hours are:
Customer Service AdvisorContract: PermanentSalary: £23,463Working hours: 25 - 37.5 hoursA typical shift pattern that allows for two full weekends off in a 4-week rotation.
For example, week 1 you'll work 44 hours spread across 6 days, week 2 you'll work 31 hours over 4 days.
Join our journey to create a new experience for the National Lottery and help us to power change for the greater good.
About us
We are Allwyn UK, part of the Allwyn Entertainment Group - a multi-national lottery operator with a market-leading presence in Austria, the Czech Republic, Greece, Cyprus and Italy.
We have been officially awarded the Fourth Licence (10 year licence) to operate the National Lottery starting February 2024.
Providing an excellent customer experience is at the heart of everything we do
As part of the UKs leading Life and Pensions service provider, Diligenta offer a rewarding role supporting the varied customer needs of our client M&G plc, full training from day one, a competitive benefits package and an opportunity to reach your personal and career aspirations and study for financial services qualifications.
So you will not be surprised to know we also believe in providing an excellent employee experience is just as important too.
Providing an excellent customer experience is at the heart of everything we do
As part of the UKs leading Life and Pensions service provider, Diligenta offer a rewarding role supporting the varied customer needs of our client M&G plc, full training from day one, a competitive benefits package and an opportunity to reach your personal and career aspirations and study for financial services qualifications.
So you will not be surprised to know we also believe in providing an excellent employee experience is just as important too.
Providing an excellent customer experience is at the heart of everything we do
As part of the UKs leading Life and Pensions service provider, Diligenta offer a rewarding role supporting the varied customer needs of our client M&G plc, full training from day one, a competitive benefits package and an opportunity to reach your personal and career aspirations and study for financial services qualifications.
So you will not be surprised to know we also believe in providing an excellent employee experience is just as important too.