Responding to Customer Queries about their insurance policies via phone, email and webchat.
General
Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries.
Posted by Acorn insurance & Financial Services LTD • £24K/yr to £26K/yr
We are looking for people with excellent customer service, response and resolution skills, who will treat our customer fairly with empathy and respect.
As a FRU Claims Handler you are the first point of contact for our customers, you will ensure the delivery of excellent customer service by providing relevant and accurate information to every customer, based on your professional expertise and training that will be provided in house.
The First Response Unit is a fast paced and energetic department where no two days are the same.
Posted by Acorn insurance & Financial Services LTD • £24K/yr to £28K/yr
What you will be doing
Responding to Customer Queries about their insurance policies via phone, email and webchat.
General
Through full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business and service our customers with all complex queries.
I am working exclusively with a business based in Liverpool who are seeking a Customer Service Representative, who will serve as the first point of contact for our customers during service issues or faults.
This role is vital in providing first-level support, managing support tickets, and ensuring high levels of client satisfaction through effective communication and problem-solving.
Not only is this company the UK market leader in their field, their competitive salaries, onsite parking, flexible working hours with an unrivalled benefits package; is simply not an opportunity you would want to pass up on!