My client is seeking a Customer Service Exceutive to join their team ASAP.
You will manage and assist in raising the profile of the department and be the main point of contact for the Customers in the order, delivery to invoice process.
As the Customer Service Executive, you will be responsible for managing the planning, receipt and action of all orders/queries to lead time.
Our customer service team are contracted to work 40 hours per week working shifts between:-
9:30am to 10pm Monday to Friday
Are you passionate, customer-focused professional with exceptional comminucation skills
We'are looking for two people, within commutable distance of Nottingham City Centre to join our team of Customer Service Executives in our Nottingham based Buzz Hub.
These products become even more popular in the lead up to Christmas, and for that reason, they have to increase the number of staff within their Member Services team by 35 - 50 each year - just to deal with the sheer volume of orders coming in.
Our Client has been established for over 150 years, and is passionate about the products they offer to their members (customers).
Please note, this is based on a slight shift rota - so you could start between 9 - 10 in the morning, and finish between 5 - 6 in the evening, plus you will be required to work at least one Saturday per month (with a day off in the week).
Posted by Randstad Perm Professionals • £28K/yr to £30K/yr
Responsibilities
Plans and organises Customer Service team ensuring all processes are adequately covered and service is at least at agreed level.
General
We are delighted to be working in partnership with a multi-national market leader in search of a passionate and capable Customer Service Team Leader.
As a CS Team leader you will be responsible for leading a small team of customer service adviser's focusing on delivering excellence, advising on best practice and leading by example.